Written on: January 23, 2023
We are pleased to let you know that Koppy’s Propane acquired Swenson Fuels in August of 2021. After a year and a half of operating the business as Swenson Fuels, we are excited to let you know that we are rebranding our delivery footprint under the Koppy’s Propane name.
Koppy’s Propane is a family owned and operated company that has been taking care of our customers for over 75 years, through four generations. It is a privilege to have you join our family of customers and we are 100% committed to providing you with seamless propane, heating oil, and off road diesel delivery. Learn more about our history.
Below we’ve answered some common questions you may have. We also explain some of our procedures and highlight the many programs and services now available to you.
Please take a moment to look through the questions and answers or check out this website to learn about our services for your home or business.
You can use the Koppy’s Propane app (IOS or Android ) or the customer portal on our website to request a delivery or service, and make online payments too. Feel free to call us at 717-582-2949 if there is anything you would like to discuss.
As you get to know us, you’ll discover why so many people throughout Central Pennsylvania have come to trust us for their home and business heating needs.
Kara K. Tucker
Q: If I have a question or problem, who do I call?
A: Call the same number you always have: 717-582-2949. The New Bloomfield office is open Monday-Friday from 8am to 4pm and our customer care team will be happy to help you.
Q: Do you offer online account access?
A: Yes. It’s easy to sign up in our customer portal online to access account information, request deliveries & service, and pay your bills. You can also access your account through your phone or tablet by downloading the Koppy’s Propane app.
Q. Can I pay my invoices automatically?
A. Yes. Through our Autopay program, we can set up an auto debit via electronic check or credit card. Visit your fuel portal to sign up today.
Q: Do you charge extra fees?
A: Our pricing is transparent – we charge a small $5.40 hazmat delivery fee on each delivery to offset a portion of our regulatory, training, and compliance costs, which ensure the safety of our customers. We also charge a minimum usage fee if you use less than 50% of your tank capacity over the course of a year.
Q. Should I get my propane tank checked?
A: If we own the tank, we will do a safety inspection once every year. At that time, we will also fill the tank with propane.
Q: Will my delivery service change?
A: The biggest change will be on the day of delivery. We will not leave a written delivery ticket as your bill. Instead, we will mail you an invoice within a few days. Also, your delivery frequency may change as we utilize a weather based delivery schedule to maximize efficiency and offer the best pricing possible. We offer convenient text notifications when a delivery is made – contact us anytime if you would like to sign up for this free service.
Q. Do you offer paperless billing?
A. Absolutely! Please give us a call or contact us through our website to request paperless billing.
Q. How do I know when I’m due for a delivery?
A. If you are on automatic delivery, we know when to refill your tank. However, it is important that you notify us of any changes in routine usage; for example, the addition or removal of an appliance or increased usage of appliances. If you prefer to call for delivery, please call or request delivery online when your tank gauge is at 25%.
Q: Do you sell and install propane appliances?
A: Yes. We sell a full range of propane appliances including fireplaces, space heaters, tankless and traditional hot water heaters, and more. Please visit our showroom at 3027 Cold Storage Road, New Bloomfield or check out the appliances section of our website for more information.