Check out our new Customer Portal to view your account, request deliveries and pay your bill! Click here
Williamstown: 888-573-1285
Carlisle: 717-249-3112
Wapwallopen: 570-868-3301

Help – My Propane Fireplace Won’t Light!

Feeling cold indoors

You’ve just come in from a long day at work. The frigid Pennsylvania air registers 20 degrees, and all you can think about is how good it will feel to sit in front of your cozy propane fireplace with a hot cup of something. You click the button on your fireplace and…nothing.


Never fear – if there’s a problem with your hearth, Koppy’s Propane can help you get the roar back in your fire. But before you call us for service, try this troubleshooting tip:

If your fireplace has a conventional pilot light:

If your fireplace has an electric igniter:

Some newer propane fireplaces have electric igniters rather than pilot lights. These are great for efficiency, but not so great for self-repair – better to call in the experts.

Of course, if the worst happens and you need to replace your propane fireplace, we can help you there, too. Koppy’s Propane offers vented and vent-free fireplace options and propane log sets from trusted brands like Empire Comfort Systems/White Mountain Hearth – and one has your name on it!

For expert maintenance and installation of propane fireplaces anywhere in our service area, trust the experts at Koppy’s Propane. Contact us today to learn more!